Cancellation Policy

How can I cancel my order?
You can cancel the order only if it is not shipped. If the order has been shipped then sorry! You cannot cancel that order.
Can I get a refund instead of replacement?
No. You can get a gift voucher instead of refund and you can use the voucher to purchase any other products from within 3 months.
Address Errors what do we do? will not be responsible for the fee charged by the courier company in case of the following address errors:
1. The package is returned as undelivered because an incorrect or invalid address is entered by the customer.
2. A move or sudden change of address results in the refusal or non-delivery of an order.
3. An APO, FPO or a P.O. Box address has been provided as the shipping address and the shipping company is unable to deliver to it.
4. Incorrect or no contact telephone number is entered by the customer.
Do we cancel an order?
Hasthakalaa reserves the right to cancel an order before it has been shipped if one or more of the following conditions apply:
1. The billing information provided for the credit card does not match the information on file with the credit card’s issuing bank.
2. The credit card is declined for any reason, by our credit card verification service. Please note that the issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that the order will be fulfilled. No order is final till your credit card transaction is verified.
We DON’T accept returns on products which have been personalized/customized or bulk orders