Return Policy

While we try our best to represent our products as realistically as we can, we unfortunately cannot offer the regular brick and mortar store pre-purchase experience of touching, viewing under different lighting situations various products!
But remember, these are handmade products created with great care and patience by our artist. So we appreciate you spend more time to read the description of the product and go through the image before making the final purchase.

Can I return my Product?
Return of the products is applicable only in India & is not applicable for international shipments
Return is possible only in the below conditions:
• In case you have received the wrong product, the product does not match your order.
• In case you have received any damaged product. Please send us an email to contactus@hasthakalaa.com along with the photo of the damaged item within 24 hrs from the time of product delivery.
How can I return my Product?
• If your return product is qualified for return as mentioned above, the product should be sent back to the seller address available in invoice after receiving confirmation from us to ship the product.
• send us an email at contactus@hasthakalaa.com with the details of your order and reason for return.
• Make sure the product is properly packed.
• If the damage is evident at the time of delivery, make note of the damage on the courier’s copy of the airway bill and their delivery sheet, as well as on the copy that you retain.